Service bureaus and call centers can realize tremendous benefits from our call center technology. Smart message dialing and predictive dialers give service agencies a competitive edge over traditional call centers. Inbound calls can be routed intelligently to different agent groups based upon the number dialed. Callers can enter account numbers or extensions that identify either the caller or the proper campaign. This is effectively communicated to the call center agent when the call is finally transferred to one of your service representative.

Outbound campaigns can likewise be efficiently processed. All forms of dialing are supported including predictive dialing and our smart message dialing. With our smart dialer, a message can be played to an individual or left on an answering machine. The individual could make selections from a menu or leave a message for the caller. If the called individual needs to talk with one of your agents, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one of your service representatives. Here are a few examples of how our automated phone system can benefit your service bureau.

Service Bureau Applications