Accepting phone orders for goods and services has been a traditional business function for a number of years. The intelligent routing of calls to the appropriate sales person is a simple task for our call center phone system. But our technology goes far beyond connecting prospective customers to sales representatives. Information can be collected from the caller prior to connecting to your sales agents. In fact, the entire order process can be programmed without the customer talking with a sales person. Product availability, pricing, and order status information can all be given to the customer using simple touch phone responses.

Outbound call campaigns can be launched announcing a new product promotion. Pre-recorded messages can be played to call recipients or answering machines. If the prospective customer needs to talk with a member of your sales team, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one or more designated phone numbers. Calls can also be automatically placed to remind customers of ordered product arrivals. Here are a few examples of how our automated phone system can benefit your help desk and customer service organization.

Retail Sales Phone Applications