With technology from Cinex, we can develop your phone survey applications using our interactive voice response IVR solutions. Surveys can be initiated by outbound phone calls or can be a response to callers. Using our PACER phone system with the Smart Message Dialer feature, we can call your survey prospects and play a highly focused and custom greeting. We then can give your survey audience the option to take your survey or even talk with a representative, leave a voice message, hear additional information, or simply decline to participate in the survey. The survey can accept touchphone response or can record each question response for later analysis.

Outbound calls can be automatically placed to contact survey candidates based upon demographic information. A message can be played to prospect or left on an answering machine with instructions on how and where to respond to a survey. Survey respondents can make selections from scripts using touchphone response or they can leave recorded responses to each question. The message could also be simply an explanation of the survey with the option to "Press Through" to a live survey taker for more complex surveys. Here are a few examples of how our automated phone system can benefit your phone survey and market research programs.

Phone Survey Applications and Features