How would you like to deliver a pre-recorded message to hundreds, or even thousands, of contacts simultaneously? Phone broadcasting is the solution. Perfect for appointment reminders, service and delivery confirmations missed payment reminders and political campaigns. Deliver pre-recorded voice messages to the phone numbers of hundreds or thousands of individuals, simultaneously. Decrease overhead costs and improve customer satisfaction and employee productivity. Key service features include: data collection, text to speech, and hotkey transfer to live operator.  

The Benefits of Phone Broadcasting
Phone Broadcasting can reduce customer service costs and enhance your organization or business by:

- Providing high volume contacts and notifications
- Expanding hours of operation
- Automating routine calls thereby freeing employees to
- concentrate on more complex duties
- Speeding response times to message recipients
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of employee or call center agent turnover
- Phone broadcasting benefits can show an immediate return on investment and make any business or call center more profitable.

Types of Voice/Phone Broadcast Campaigns :
 Simple Phone Broadcasting - This is a basic message delivery where the phone system dials from a list and plays one standard message either to an individual, or to an individual and an answering machine. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to simply provide information or announce an event, provide a reminder, or request an action from the contacted individual.

Custom Voice Broadcast Messaging - Similar to the Simple Voice Broadcasting but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database. This technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the message.

Phone Broadcasting and Touch phone Response - This technique expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using Touch phone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing does not require that an agent be available to handle this call.

Voice Broadcasting and Call Transfer - This method is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.

"Smart" Message Broadcasting - This type of calling campaign blends Voice Broadcasting with Predictive Dialing and can produce very productive results. Call broadcast messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.