IVR Solutions Interactive Voice Response

Complete IVR Systems from $3,995

IVR Solution

Cinex now offers an affordable and expandable IVR solution. This 4 line IVR system includes our IVR software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system when your call volume requires a larger system.

Cinex provides IVR software including our IVR development tool for creating interactive voice response applications. This software guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

IVR Software Features

•IVR Management Reports

•IVR Client/Server Architecture

•Multiple Digital T1 Support (24-1000 phone lines.

•Analog Solution (1 - 24 lines)

•Analog and Digital Phone Line Support

•800 number systems and Toll Free systems

•DNIS Controlled

•Multiple IVR Scripts

•IVR Play Message and Prompt

•Interactive Voice Response Phone Key input

•IVR Flow Control

•Database Access and Update

•IVR Text To Speech Software (TTS)

•Mix IVR Messages and Text

•Play Music on Hold

•Call outside Line and Transfer IVR Call

•Call outside Line and Prompt for Input

•Connect Caller to Outside party

•Record IVR Caller Message and Store

•User Navigation and Selection

•IVR Voice Mail

•Route Caller to Selected IVR Agent Groups

•C or C++ IVR library

•IVR Response Logging and Reports

•Linux IVR Support

•Windows and Unix IVR Software

•IVR Solutions and Services

Our award winning IVR system and IVR software is available for purchase or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center. This "Try before you buy" option lets you develop any Toll Free Service campaign quickly, and if successful, you can very easily bring this interactive voice response application in house. This also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation.

IVR Simplifies Development

IVR Software Wizard

Cinex provides IVR solutions including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. Cinex also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems administrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Our Solutions: Phone Broadcast, Phone Applications and IVR
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