Providing accurate and timely information and solutions to your customers is probably one of the greatest challenges faced by any business today. Technology from Cinex can greatly improve the quality and productivity of your service organization. Basic inbound calls can be prioritized and some service can be totally automatic. Routing of calls to your field service agents is just one function that our phone system and software can perform. Collecting problem report information and providing error status reporting is a simple task for our help desk phone system.

Outbound calls can be automatically placed to remind customers of service calls and to dispatch or notify technicians. A message can be played to your customers or left on an answering machine. Service reps or customers can make selections from a menu or leave a message for your service department. If the rep or customer needs to talk with a member of your service group, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one or more designated phone numbers.

Help Desk Phone Applications