With technology from Cinex, we can help improve the productivity of your collections department. Our phone system can call your past due accounts and play a Late Payment Reminder pre-recorded message. This message defines the amount that is in debt, how long the debt is overdue, and what action the individual needs to perform. Our system can play different messages based upon the delinquent amount and/or how long the amount has been overdue. If multiple calls are required, the phone system can likewise play different messages with escalating tone and warning. When contact is made with an individual, your message may simply provide instructions on how to repay the delinquent amount. Additionally, an option can be provided to contact one of your collection agents by pressing a touch phone response, in which case our dialer will transfer the call.

Now, when your collection agent speaks with an individual, the purpose of the call has already been identified, and the agent can spend more time arriving at a settlement. No longer will debt collectors spend hours dialing numbers, dealing with busy signals, and repeating routine introductions and messages. Your calls will be highly productive because routine functions are off loaded to your phone system. Fewer collection agents can process more calls. Routine calls can be eliminated completely when the debtor follows the instructions you provide in your phone message. Your debt collectors can spend their time handling more serious and complex debt collection calls. Here are a few examples of how our automated phone system can benefit your collection service organization.

For a further description of this technology, visit our Collections Predictive Dialer web page.

Debt Collection Phone Applications