Phone Broadcast Application: Call Center Opt Out Phone Service

Call Center Opt Out Phone Service

Cinex Inc. has developed a family of telecommunications products and provides automatic call answering services. Our Solutions provide the technology to allow a caller (or call recipient) to remove phone numbers from your calling list by providing a stand-alone phone answering system and service that can be employed in your organization to accept Opt Out calls. Cinex also provides in message Opt Out features when using our own Voice Broadcasting and predictive dialing systems.

Due to the passage of the Do Not Call (DNC) legislation, it is important for businesses to provide an easy method for call and fax recipients to opt out of your marketing or mailing program.

Because new FTC requirements mandate that outbound calling companies give call recipients the ability to Opt Out of a calling campaign, this technology is more important than ever. The advantage to your organization is that now this process can be fully automated using our Opt Out IVR system. Plus your calling campaigns can be programmed to give the call recipient the option to "Press x...." to be removed from your call lists.

There are two separate methods for managing automatic Opt Out programs.

Message DNC Programs

If your calling program delivers automatic phone messages to call recipients, we can automatically enter the called individual's phone number into a Do Not Call (DNC) phone list if your message has a "Press Through" feature. For example, your message can introduce your organization and product or service. After the message you can give an option to be removed from any further contacts. If the call recipient presses the appropriate number on the phone keypad, our software can automatically enter this phone number into a DNC file.

Here is a sample message that demonstrates this feature - Mortgage Phone Announcement. If the call recipient presses 3 on the touchphone keypad, our software would automatically place the dialed phone number into a DNC file. Subsequent attempts to call this number would be blocked by our software.

Caller ID based Opt Out IVR

New FTC regulations require that all business dialing programs must include the caller's phone number and optionally the caller's business identity. The purpose for this information is to properly identify the caller. The phone number MUST be answered during normal business hours to give a caller the option to Opt-Out of a call campaign and place their phone number on a do not call list. Cinex has developed a phone answering program (IVR) that answers this phone number, giving the caller the option to Opt-Out of any further calling campaigns. The IVR program can enter the caller's phone number into a DNC file and block further calls to this individual.

This feature is particularly useful if calls are placed to a household and the call is not answered. The only notice of a call is on the phone's caller ID display. If multiple attempts are made to reach this number, a calling program may leave multiple entries on the caller ID.

Opt-Out using WIZARD Phone Broadcast Systems

Our WIZARD analog VB (Voice Broadcast) phone system provides an automatic Opt- Out feature that lets you define any phone key to add a number to the DNC Do Not Call list. Every voice broadcast message is customized and the developer simply needs to present this option in the recorded message and program the appropriate key. Once the called individual presses this key, the phone number is placed in our DNC file. Our WIZARD Phone Broadcast system also lets the administrator designate one of the analog lines as an inbound line for accepting Caller ID Opt Out phone calls. The Opt-Out IVR program is assigned to this line and when a caller dials the phone number identified in the Caller ID, the IVR automatically answers the call and gives the caller an option to be placed on the DNC list.

Voice Messaging Services - Opt-Out Features

Cinex provides message broadcasting services using our phone systems and customized IVR programs. We automatically include our Opt-Out DNC check to assist our clients in adhering to FTC regulations. Phone messages include our client's phone number, but Cinex provides its own phone number in the Caller ID.

Should our client's customer no longer wish to receive phone calls from this client, we accept the phone call from the call recipient and provide them with the name of the organization that called and the option to be placed on the DNC list. If the caller's own Caller ID can be recognized, the caller need only specify that the number should no longer be called. Otherwise, the caller is requested to enter a phone number to be blocked from further calls. Cinex notifies our clients daily of all callers who wish to Opt-Out of their calling campaign. Client's can contact the customer directly and have the customer number unblocked for further calls.

Database Opt-Out Benefits / Features

Cinex has advanced Opt-Out programs that can be customized to meet your phone number removal requirements. The following are just a few options:

Opt-Out of Calling Campaigns

Opt-Out of Voice Broadcast Campaigns

Opt-Out of Fax Campaigns

Customized DNC Do Not Call IVR Program

Campaign Specific Opt-Out DNC Lists

Campaign Identification in Opt-Out IVR Program

Specialized Message Per Campaign in IVR Program

Email Notification of Opt-Out Entry

Customized Opt-Out and No Call List Reporting

Opt-Out System Information