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IVR Solution for Digital / Analog Phone Systems Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations that allow customers and prospects to call your organization anywhere in the country. Our IVR system (IVR) adds another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either in house service agents or transfer the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording. Our IVR solution is an automatic toll free phone answering system. It collects useful information from a caller before the call is transferred to an agent. The IVR system could fulfill the caller's request without a transfer. Our IVR software system gives your organization a 24x7 capability, providing around-the-clock information to your callers. By responding to prompts provided by our IVR, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology. Our IVR phone system supports multiple digital T1's with capacity from 24 to 1000 phone lines. And now Cinex offers its sophisticated IVR software on our affordable analog phone systems - the series with capacity of 1 to 24 lines. Contact Cinex at (800) 375-6221 for a FREE analysis and quote and to learn more about our IVR solutions and interactive voice response software. The Benefits of IVR Interactive Voice Response systems can reduce customer service costs and enhance a call center by: Complete 800# and Toll free inbound service Analog phone answering systems Extending hours of operation (24x 7) Automating routine tasks thereby freeing agents to concentrate on more complex service requests Speeding response times to callers Expanding call capacity faster and at a lower cost Providing multi-lingual support Reducing the cost of call center agent turnover Such benefits can show an immediate return on investment and make any call center more profitable. XML Push Automatic Phone Messaging The IVR system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our phone system to automatically dial a number and play a recorded message. Text messages can be transmitted and converted to a voice message using our text to speech application software. Multiple phone numbers can be transmitted as well as multiple messages, with touch phone response and call transfer capability. IVR Applications and Benefits
To achieve the maximum results from your IVR phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio. IVR Solution Information Contact CINEX at (800) 375-6221 to learn more. |
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